Honeyweb Blog / Customer Service
Our blog has been set up to provide you with helpful information regarding maximising the effectiveness of your online marketing strategy.
There are many interesting independent articles and whitepapers here to download and links to some of the best resources on the net.
New Report Underlines the Importance of Social for Customer Service
For a growing number of brands, social platforms have become key customer service channels
Enabling consumers to get in touch, quickly and easily, on the platforms that they're already using, while also providing businesses.
These days, consumers expect to be able to shoot businesses a quick message, or tweet a brand handle and get a reply.
By Andrew Hutchinson
socialmediatoday.com
Honeyweb are your local social media marketing experts, contact us to discover how we can help your business.
Do You Know What Your Customers Really Want? [Infographic]
We can all recall at least one horrible customer service experience in our lives
But how often do we complain to someone who actually has the capability to do something about it?
How can business owners determine what their customers really want, in order to avoid poor customer service in the first place?
By Jennifer Hanford
socialmediatoday.com
Honeyweb are your local business marketing experts, contact us to discover how we can help your business.
![Do You Know What Your Customers Really Want? [Infographic]](https://www.honeyweb.com.au/uploads/blog/070715_TNP_FB_WhatDoYourCustomersReallyWant.jpg)
4 Proven Ways to Improve Customer Service Using Social Media
These days, social media interactions can make or break a business.
Brands that stand out are the ones that respond swiftly, both to messages and reviews.
In this post, we'll look at four actionable ways to ensure that your customer service lives up to expectation.
By Larry Kim
socialmediatoday.com
Honeyweb are your local social media marketing experts, contact us to discover how we can help your business.
Thirty 30-Day Challenge Ideas That Are Perfect for Digital Marketers
We’re well into Q2 2019 and how are your New Year’s resolutions faring?
If, like me, you forgot about some of them and are either very off track or haven’t started at all
Let’s take this opportunity to dive into one of these 30-day challenges and get a head start on our goals for the rest of the year.
By Carolyn Lyden
searchenginejournal.com
Honeyweb are your local digital marketing experts, contact us to discover how we can help your business.
The Value of Getting Personal on Social Media
It’s wonderful that we live in a world where technology enables us to conduct transactions online with people across the globe
It would be unfathomable to previous generations that you could open a Shopify store, start running Facebook ads and create a profitable business without interacting with a single human in real life.
But while this kind of business model is paradise for the introverts among us, humans still have an inherent desire to purchase from other humans, instead of anonymous companies.
By Aaron Agius
socialmediatoday.com
Honeyweb are your local marketing experts, contact us to discover how we can help your business.
10 Can’t-Miss Episodes of ‘Focus on Customer Service’ - And a New Podcast
After two years and more than 50 episodes, the first known podcast dedicated solely to customer service in social media is saying goodbye.
The Focus on Customer Service Podcast officially ends its run today as a new podcast about customer experience is also launched.
Sponsored from its inception by Social Media Today after its late founder, Robin Carey, took a chance on two guys named Dan with no podcasting experience, FOCS featured interviews with top brands making waves in social media by engaging with customers – answering complaints, questions, and compliments.
By Dan Gingiss
socialmediatoday.com
Honeyweb are your local marketing experts, contact us to discover how we can help your business.
5 Steps to Dealing With Hate in Social Media and Customer Service
Haters gonna hate.
The word “haters” wasn’t particularly common in the English lexicon until the late 1990s, and “haters gonna hate” first appeared in the lyrics of an R&B song in the year 2000.
Today, the phrase is the source of countless memes and a recurring refrain in a popular Taylor Swift song.
By Dan Gingiss
socialmediatoday.com
Honeyweb are your local social media marketing experts, contact us to discover how we can help your business.
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"Thanks to Steven and the team at Honeyweb for their assistance in the implementation of an email newsletter program for our business. The newsletter is a great way of keeping in contact with clients and is also a fantastic marketing medium which has more than paid for itself. The interface is well designed and the creation, scheduling and sending of newsletters could not be easier. Combine this with the multitude of statistics and reports, it makes a very valuable business tool."
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